HEMPIRE DIRECT FAQ

Due to the volume of packages we drop off at the post office daily and COVID-19 pandemic, the post office is behind on scanning packages and update the tracking information. Your order is dropped off at the post office the day the shipping label was created. Shipping may also be delayed due to the pandemic per USPS. I assure you that your package is in transit to you. 

After we process your order, if we cannot fulfill it fully due to a product being out of stock, we will cancel that fulfillment and you will receive a new shipping confirmation when your product arrives.  

All delivery dates are estimated, NOT GUARENTEED. Once your package leaves our wharehouse, we have ZERO control on how the USPS facilities route  packages or doesn't arrive by the date provided.

 

Hempire Direct is a CBD marketplace built with the customer in mind. 

What's that mean? 

Simply put, we vet all of the vendors before they come on the marketplace and sell their CBD products to you. 

We make sure that all Hempire Direct vendors fall right in line with our mission statement, and adhere to a few easy requirements. 

  • All vendors must submit lab reports on all products inside the seller portal. Only after a trained Hempire Direct employee analyses the COA do we allow the product to be sold on the website.
  • Every vendor must stand behind there product with a 100% customer satisfaction money-back guarantee. 
  • Every vendor must follow our shipping policies, and ship within 1-2 business days
  • Products listed on the site will be listed at the manufacturer retail price or below. 

If ever an issue arises you don't have to worry. We handle everything on our end and deal with the vendor directly. We're experts at the web stuff. They are experts at creating CBD products. It's pretty harmonious. 

 

 

All products on the Hempire Direct website ship directly from the brand's warehouse, or from one of our distribution warehouses

Hempire Direct's has a warehouse is in Phoenix and Denver, where we house the best sellers from each brand to reduce shipping costs for our customers. 

We do not offer samples of our products. If you are unsure if you will like a strain of our CBD flower, I highly recommend ordering a gram first to make sure it's for you. But, make sure to grab the Free 1/8th of Legendary OG. All you have to do is cover the shipping! It is one per customer and if you order more than one, we have the right to cancel your order. 

GET YOUR FREE 1/8TH HERE!

Here are a few things to do:
* Check with your neighbor to see if the postal worker accidentally put in their mail box.
* Wait until the next mail delivery day, as we have found that sometimes the postal worker scans the package accidentally and it is delivered the next day.
If you haven't received your package after that, please contact the USPS customer service number at 1 (800) 275-8777. 

USPS WHERE IS MY PACKAGE PAGE

 

If we have a delivery confirmation, we do not re-ship your products. 

CBD Flower FAQ

Here at Hempire Direct, we want to make all of our customers happy. If you want to return your order, we are subject to charge you a 20% restocking fee. 

Flower orders must be 1 G or less short from original weight. 


POUNDS ARE NON-RETURNABLE

EDIBLES ARE NON-RETURNABLE

SOFT GELS ARE NON-RETURNABLE

WHOLESALE ORDERS ARE NON-RETURNABLE

Your refund will be processed after we receive our product back. Refunds take 3-5 business to process after receiving your product back.

 

SHIPPING FEES ARE NON REFUNDABLE 

 

We must be notified of an issue with an order within 3 days of receiving your order. 

If your address was entered incorrectly and you wish to receive a refund, instead of paying for your shipping and getting your producf reshipped, the 20% restocking fee applies. 

If a product you receive is defective or damaged during trransit, we must be notified within 3 days of receiving your order. We will require you to send us a photo and/or video of the product. 

CBD flower refers to CBD-rich cannabis that is legally classified as hemp due to it containing less than  0.3% ∆-9 THC 

CBD flower looks, smells, and tastes just like THC flowers. CBD Flower allows you to experience all the great effects of the plant without the high. 

CBD is non-psychoactive. It doesn’t cause a “high.” However, it may produce many physical benefits, such as reducing pain and nausea, preventing seizures, and easing migraine.

 

NO, and that's the point. All the great effects you feel from THC products without the cloudy head high. 

YES!  CBD might cause you to fail a drug test.

Because CBD Flower contains trace amounts of THC, it's possible to fail a drug test. 

Research has found that THC can be detected in your system for up to 30 days, but it usually only presents in heavy cannabis users, after the first week. 

 

But check out our 7 day THC Detox BY CLICKING HERE

There are two major types of cannabis plants- Indica and Sativa. Each strain has its own range of effects on the body and mind, resulting in a wide range of medicinal benefits. 

Indica's are best for night time use because it provides a sence of relaxation, sleep aid, pain relief, body high, and also is appetite stimulator, aka you may get the munchies. 

Sativa's are best for day time use because it provides alertness, uphoric and uplifting, increased energy, and creativity.

Hybrid's are a combination of both Indica and Sativas.So what does that mean? Hybrid strains offer a mix of effects, combining the traits they inherited from their parent strains.The strain will either be Hybrid Sativa or Hybrid Indica. Hybrid's offer a relaxing body effect, create balance of mind and body, and delivers pain relief. 

 

** WE CANNOT PROVIDE ANY MEDICAL CLAIMS

All of the hemp flower Hempire Direct sells is independently lab-tested by a 3rd party cannabis testing lab. 

You can view all of our COAs by CLICKING HERE

Shipping FAQ

All shipping times are estimated not guaranteed. Per USPS, The only guaranteed mail service is priority Mail express. This does not include first class mail or flat rate priority mail. All shipping fees are non-refundable. 

 

 

We do! Any order over $200 is eligible for free shipping! Just remember, the SUBTOTAL must be at least $200. If you use a discount code and it takes your subtotal under $200, you are not eligible. 

FREE SHIPPING EXCLUDES ANY POUND AND WHOLESALE ORDERS. 

You will be able to track your order within 1-2 business days. You will be issued a tracking number after the order is fulfilled, and notified by e-mail. 

You will then be able to track your order by entering your order number and e-mail address into our tracking system. 

You can click here to track your order. 

Shipping packages quickly is a priority at Hempire Direct. All orders leave our warehouses within 1-2 business days. USPS estimates 3-5 business days for delivery on first-class packages depending on your zone. 

**** DUE TO THE COVID-19 PANDEMIC, SOME PACKAGES ARE BEING DELAYED DUE TO USPS STAFF SHORTAGE. THIS IS DELAYING THE TRACKING OF PACKAGES AS WELL AS DELIVERY. 

Yes. All orders are shipped in unmarked boxes or bubble mailers with only the shipping label of our name "Hempire Direct" and the return address. 

Very rarely does this happen, but if it does, we are in line with the Post Master's with USPS and they will release your package. The reason they may confiscate it is because sometimes the products give off a dank ass smell and they think that it is Marijuana.Included on your packing slip is a notice to law enforcement stating that the products are derived from industrial grade hemp, and not Marijuana, making all of our products federally legal to ship to all 50 states. 

 

We certainly do! 

All products on the Hempire Direct website ship directly from the brand's warehouse, or from one of our distribution warehouses

Hempire Direct also has a warehouse is in Phoenix, where most of the flower ships from. The remaining products ship from our distribution center in Alabama. 

Sorry, we do not ship outside the U.S. at the current time. 

Since we are a market place, depending on the number of vendors shipping your order, your shipping cost is subject to change. 

 

Our CBD Hemp Flower Pounds are always shipped USPS Priority Mail 

 

If after placing an order, you realize you have entered your address incorrectly, please reach out to live chat to get this corrected ASAP. Once your order ships, it is out of our hands. You will need to contact USPS to prevent your order from possibly getting shipped back to us for an insufficent address. PLEASE ALWAYS DOUBLE CHECK YOUR ADDRESS BEFORE COMPLETING YOUR ORDER. IF YOU LIVE IN AN APARTMENT, SUITE, OR LOT, THIS MUST MUST MUST BE INCLUDED OR IT WILL GET SENT BACK TO US. 

Please also understand that if your order does ship to the wrong address and gets returned to us, it will be your responsibility to cover shipping the item again. 

Billing

Own a CBD Smokeshop, Vape Shop, or just want a DANK discount? Check out our wholesale options

YES! We want our customers to get high qualilty products for the best price. 

Smokin' Joe is always sending out deals, so make sure you subscribe your e-mail! !!! Forgive him sometimes, he can get pretty wild!

You will only be able to use ONE discount per order. So, if we are running a LIMITED TIME Buy One, Get one, you will not be able to use an additional discount. If you do, the BOGO offer will disappear and take the discount code you entered instead. 

We do offer a standard military and first responder discount. All you have to do is verify your information by CLICKING HERE. You do need to verify before every order. 

We do not offer discounts on pound orders or on top of our promos.

You will only be able to use ONE discount per order. So, if we are running a LIMITED TIME Buy One, Get one, you will not be able to use an additional discount. If you do, the BOGO offer will disappear and take the discount code you entered instead. 

 

**PRICES ARE SUBJECT TO CHANGE AT ANY TIME.

Sometimes, our system notices a suspicious transaction and orders can get marked as fraudulent. When this happens, we reach out to you to verify details, not excluding Billing Information, Shipping Information, asking for identity verification by providing us a copy of the card holder's ID and Picture. 

 

If you do not comply, we have the right to cancel your order. 

We accept debit cards and all major credit cards Visa Mastercard American Express and Discover.

We also offer a 4 interest free payment plan with Sezzle. This will be linked to your bank account to withdrawl the payments. If you do have the Free 1/8th sample of Legendary OG in your cart and try to checkout with Sezzle, it will not work. We apologize for the inconvience.

For wholesale orders, we require a bank wire for orders over $4,000. If you chose to pay with a credit card, you will be charged a 4% credit card processing fee. 

We understand, but just like all major national retailers, it takes time to process out of our bank and into yours. Please allow up to 7 business days for the funds to be processed back into your account. Rest assured, if we issued a refund, you will receive notification to your e-mail.

We're sorry if your coupon code isn't working. The easiest thing to do is reach out to iour live chat to see if they can remedy the issue ASAP! 

** PLEASE NOTE: We answer live chat between the hours of 9am to 5pm PST Monday through Friday. If we do not answer you right away, please give us time. We will get to you ASAP. 

Wholesale

Own a CBD Smokeshop, Vape Shop, or just want a DANK discount? Check out our wholesale options

Wholesale means that a business buys goods in large quantities directly from manufacturers or distributors, warehouses them, and resells them to other businesses. Due to high-volume purchase orders, those in wholesale are typically able to buy products at a lower price and add their margins. Wholesale supply means that customers can purchase products at a good price.

Mainly, our wholesale clients own a brand or store front, but anyone can sign up. To receive wholesale pricing, a member of our sales team can schedule a phone meeting to discuss what you are interested in.

We offer most of our products to our wholesale clients. The more you buy, the bigger the discount!

Of course!!!

 We want you to know exactly what you are purchasing before you buy it. You can't smell the flower without it being in your hand. We understand, so we discounted the ounces for you! Here is the pricing list: 

  • Small's CBD Hemp Flower- $25 an ounce
  • Top Shelf CBD Hemp Flower- $50 an ounce

If you are interested in other products, our sales team can go further in detail regarding your needs.

WE DO NOT SAMPLE ANY DISTILLATES OR ISOLATES.

ABSOULETLY. 

We are more than happy to put your brand on the packaging. This is called White Label. White label products are sold by retailers with their own branding and logo but the products themselves are manufactured by a third party. White labeling occurs when the manufacturer of an item uses the branding requested by the purchaser, or marketer, instead of its own. 

 

To discuss white labeling our products, please send us a message and one of our sales team members will schedule a phone meeting with you. 

To may a payment, please submit a purchase order by selecting the items you want from the wholesale website. 

After your purchase order is submitted, a sales team meber will confirm your order and send you a custom invoice. 

Payment Methods

Credit/Debit Card: For credit/debit card payments they are limited to $3,999 MAXIMUM, and will be charged a surcharge of 4%

Bank Wire: 

 

THERE IS A 20% RESTOCKING FEE FOR CANCELING WHOLESALE ORDERS 

 

After the funds clear into our account, we will ship your order based on the content.

All wholesale orders ship with signature tracking USPS Priority Mail Express.

The shipping rate will be quoted to you based off your order.