All sales are final. No cancellation of an order is guaranteed. We will try and accommodate all customers, but cannot guarantee the message will be answered before an order is fulfilled and processed for shipment. This goes for changes in addresses as well. Please double check all of your information before hitting complete payment on the checkout screen. If you no longer want to receive your order, you will be required to ship the unopened product, in perfect condition, back at your expense and provide us with a tracking number. We are subject to charge you a 20% restocking fee and the original shipping method is non-refundable. If you input an incorrect address and it is shipped and returned back to us, we will re-ship your order to you, but you are responsible for the reshipping fee. If you input an incorrect address and it does not get returned to us, we are not responsible to refund or replace the package.